The Freemium Model Explained
Introduction to Pricing Models
How much should it cost?
Setting a price for a product or service is one of the most critical decisions a business makes. Price too high, and you might scare away customers. Price too low, and you might leave money on the table or even lose money on each sale. Let's explore some common ways companies figure out the right price.
The most straightforward approach is cost-plus pricing. It’s exactly what it sounds like: you calculate the cost to produce something and add a markup to determine the selling price. This method ensures that every sale covers its own costs and contributes to profit.
Imagine a baker who spends $2 on flour, sugar, and labor for each croissant. To make a profit, they add a $3 markup. The final price for the customer is $5.
While simple and safe, cost-plus pricing completely ignores two huge factors: what the customer thinks the product is worth and what competitors are charging.
Value and competition
A more customer-focused strategy is value-based pricing. Here, the price is set according to the product's perceived value to the customer, not its production cost. A piece of software that costs very little to distribute could save a business thousands of dollars in labor costs. Its value is immense, so it can command a high price.
This model requires a deep understanding of your customers. What problem does your product solve for them? How much is that solution worth? Luxury brands are masters of value-based pricing. The cost to make a high-end watch is a fraction of its retail price; customers pay for the brand, the craftsmanship, and the status it represents.
Pricing plays a crucial role in shaping how customers perceive the value of your SaaS product and how your company generates revenue!
Of course, no business operates in a vacuum. This brings us to competitive pricing, where you set your prices based on what the competition is doing. If all the coffee shops on a block sell a latte for $4, opening a new one and charging $8 would be a bold move. Most businesses would price their latte at or near $4.
A related strategy, often used by new entrants, is penetration pricing. To quickly gain market share, a company sets an extremely low price, sometimes even at a loss. The goal is to attract a large customer base and build brand loyalty. Once established, the company might gradually raise prices.
The subscription model
Finally, there's subscription pricing, which has become incredibly popular. Instead of a one-time purchase, customers pay a recurring fee, typically monthly or yearly, for continuous access to a product or service. Think of streaming services, software suites, or meal kit deliveries.
This model provides predictable, recurring revenue for the business and often a lower entry cost for the customer. Rather than paying $500 for a software license, a customer might pay $25 a month. For the business, this creates a steady stream of income and fosters a long-term relationship with the customer.
Subscription pricing shifts the focus from a single transaction to the ongoing value delivered over the customer's lifetime.
These models aren't mutually exclusive. A company might use a blend of strategies, adjusting its approach based on the product, the market, and its business goals. Now that you know the basics, let's test your understanding.
A new coffee shop opens in a busy neighborhood. To determine the price for a latte, the owner checks the prices at several nearby competitors and sets their price to be nearly identical. What pricing strategy is being used?
A software company develops a tool that saves businesses an average of $2,000 per month in labor costs. The cost to deliver the software to a new customer is negligible. The company decides to price the software based on the significant savings it provides to its users. This is an example of:
Each pricing model offers a different way to think about the connection between a product's cost, its value, and its place in the market. Understanding these fundamental strategies is the first step in making smart pricing decisions.
