Gel me to learn for this interview: Funciones principales:

Supervisar y coordinar estratégicamente las operaciones de conexión, tanto internacionales como nacionales, mediante el uso de sistemas (Bag Manager BRS, Navitaire, AIMS)
Creación de indicadores mediante data del BRS, que permita mayor análisis del comportamiento de la operación diaria en la conectividad
Gestión del cambio y mejora continua de los procesos de conexión en vuelos internacionales que permitan mayor fluidez en los tiempos de conectividad del equipaje en su proceso aduanal).
Logística y Comunicación eficiente entre las áreas operativas, principalmente Centro de Control de Vuelos y Operaciones, que ante alguna disrupción puedan tomar decisiones que reduzcan el riesgo de impacto negativo a nuestros clientes con sus equipajes.
Asegurar el cumplimientos de normativas y regulaciones de aviación, que permitan la conectividad de nuestros clientes y equipajes anteponiendo la seguridad operacional en primer lugar.
Brindar asesoría sobre el uso del sistema BRS (Bag Manager) a todos los equipos operativos, tanto bandas de salida, como rampa, con el objetivo de un buen uso del HHT (escáner), con la finalidad de lograr un porcentaje alto, y por ende una disminución del índice de afectaciones (MBR).

Conocimientos o habilidades requeridas:

Coordinación y gestión de viajes corporativos (vuelos, hoteles y transportación).
Atención y servicio al cliente interno.
Organización administrativa y seguimiento de reservaciones e itinerarios.

Resolución de incidencias y toma de decisiones bajo presión. Beneficios que disfrutarás como #TeamViva

• Horario Flexible / Home Office / Esquema hibrido.

• Increíble ambiente de trabajo #ElMejorLugarParatrabajar.

• Fondo de ahorro y caja de ahorro.

• 30 días de aguinaldo.

• Staff Travel: Vuelos a cualquier destino Viva con precios inimaginables para ti y 12 de tus seres queridos.

• MyIDTravel: Alianza con mas de 20 aerolíneas para que puedas volar a un precio preferencial a destinos alrededor del mundo.

• Seguro de gastos médicos mayores, Seguro de vida, Asistencia médica familiar en línea 24/7.

• Serie de convenios que mejoran tu vida: Gimnasios, tiendas departamentales, restaurantes, universidades y muchas más.

• Prestaciones superiores a las de la ley.

It is great to have you here! Preparing for a role at Viva is an exciting step, especially given how critical connectivity and baggage logistics are to keeping a low-cost carrier running smoothly.

To make sure we tailor this session exactly to what will help you stand out in your interview, could you tell me a little more about your timeline and background?

It is in a couple of weeks, and I am relatively new to airline-specific systems like BRS.

Thanks for sharing those details! Two weeks is the perfect amount of time to get you completely comfortable with these systems so you can walk into that interview with the confidence of an industry veteran.

Since you are transitioning to airline operations and are relatively new to airport software, we'll build a strong foundation starting with the absolute core of the job: how checked bags actually move and get tracked.

Continue to the baggage journey and BRS basics

Your Roadmap to Interview Success

To help you walk into Viva with the confidence of an industry veteran, we have designed a four-step learning path tailored directly to the operational role you are targeting. We will start with the absolute core: how baggage is tracked globally, how Bag Manager BRS functions on the ramp, and how systems talk to each other to keep baggage flowing smoothly. This foundation will prepare you to handle anything from daily metrics to high-pressure flight disruptions. Let's take a look at the road ahead.

Your path

Key Operational Systems: Navitaire and AIMS Integration

Connecting Flights, Customs, and MBR Reduction Metrics

Irregular Operations, Cross-Department Communication, and Safety Compliance

Let's dive straight into Step 1: End-to-End Baggage Journey and BRS Fundamentals. To understand why systems like Bag Manager BRS are so critical, we have to start with the global rules of the game: IATA Resolution 753.

Before this resolution, baggage tracking was often a black box. If a bag went missing, finding where it slipped through the cracks was incredibly difficult. To solve this, the International Air Transport Association (IATA) established , making it mandatory for airlines to track checked baggage at four specific, key custody-transfer points. Think of it as a digital chain of custody that guarantees a bag never moves unrecorded.

The Four Mandatory Tracking Points

Under Resolution 753, an airline must acquire and share tracking data at these four exact milestones:

Acquisition (Check-In / Passenger Transfer): The moment the bag is first accepted into the airline's custody, whether at the front desk, a self-service bag drop, or when transferring from another airline.
Delivery to Aircraft (Load): The critical moment the bag is physically loaded onto the airplane. On the ramp, ground handlers scan the bag tag right before it enters the cargo hold.
Delivery to Transfer Area: If a passenger has a connecting flight, the bag must be scanned when it is unloaded from the first aircraft and handed over to the transfer sorting area.
Return to Passenger (Claim): The final milestone, where the bag is scanned as it is delivered to the baggage reclaim carousels, proving it was successfully returned to its owner.

To make this concrete, imagine a Viva flight from Mexico City to Monterrey. If a bag is checked in, scanned into the baggage system, scanned as it is loaded into the cargo hold, and scanned as it is placed on the Monterrey carousel, the digital record is complete. If the passenger claims their bag is missing, operations can instantly look at the scans to see exactly which milestone was missed.